The recordings for Part 2 and Part 3 of the Listening section are only played once.
Listening Part 1 Understanding short extracts （10 questions）
You listen to some short recordings （about 20 seconds long） and try to understand what they are talking about, or who is talking or what they are trying to say in each one.
Example: You look at this on the question paper.
Part OneQuestions 1–10● You will hear 10 short conversations. ● For questions1–10, circle one letterA, BorCfor the correct answer. ● You will hear each conversationtwice. 1Which is the gate number for the flight to Bangkok? A B C
Then you listen to this.
InstructionsQuestion 1. Which is the gate number for the flight to Bangkok? Announcement: Attention all passengers waiting at Gate 17 for flight BA203 to Bangkok. Please proceed immediately to Gate 12 where your plane will be boarding shortly.
The correct answer is B.
Listening Part 2 Taking down messages, notes, etc. （12 questions）
You listen to three phone conversations. For each one, you have a form or message to complete, using the information you hear in the conversation. You hear each conversation only once.
Example: You look at this on the question paper.
Conversation OneQuestions 11–14● Look at the form below. ● You will hear a man calling to place an order ORDER FORMCustomer DetailsName:Ken（11）. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Company:Greenlight Communications, 201 Hall Road, Manchester Tel:064 313988Fax: （12）. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Order DetailsItem: （13）. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Quantity/Amount: （14）. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Then you listen to this.
Instructions:Conversation One, questions 11 to 14. Look at the form below. You will hear a man calling to place an order. Man: I’d like to make an order please. Woman: Certainly, sir. Could you give me your name, please? Man: Yes, it’s Ken Saunders. Woman: How do you spell Saunders, please? Man: S-A-U-N-D-E-R-S. Saunders. Woman: And the name of your company is ...? Man: Greenlight Communications, 201 Hall Road, Manchester. Woman: What was the name of the road again? Man: Hall, H-A-L-L. Woman: And could I take a telephone number and fax number? Man: Telephone 064 313 988, fax 064 318 006. Woman: Thank you very much. Now can I take your order? Man: It’s for some computer desks. They’re model 00519 in your catalogue. Woman: And how many did you want to order? Man: Six Woman: Right. The computer desks are ￡800 each, so that will be a total of ￡4,800 for six, plus ￡50 transportation charges. That makes a total of ￡4,850. As soon as we receive your cheque or bank draft, we’ll despatch them to you. Delivery usually takes between 2 and 3 weeks. Man: Good. I’ll post it to you today.
The correct answers are: 11 Saunders
12 064 318 006
13 computer desk（s）
14 6
Listening Part 3 Understanding short extracts （10 questions）
You listen to some short recordings （about 20 seconds long） and try to understand what they are talking about, or who is talking or what they are trying to say in each one.
Example: You look at this on the question paper.
● You will hear five people answer the question ‘What do you like about your work?’ ● As you listen to each one, decide what the person likes. ● Choose your answer from the listA to Iand write the correct letter in the space provided. ● You will hear the five piecesonceonly. Ameeting lots of people Bgood salary Cworking on your own Dvariety Ecompany has good reputation Fgood office canteen Gdeveloping useful skills Hnear home Iforeign travel
Example: ................. I ................... 23Person 1..................................24Person 2..................................25Person 3..................................26Person 4..................................27Person 5..................................
Then you listen to this.
Instructions:Question 23. Person 1. Woman: What do I like about it? Well I suppose it’s interesting – when I get in in the morning, I never know what’s going to happen. One day I’ll be going to five different meetings – the next day I’ll be working by myself the whole day writing a report or something.
The correct answer is D.
Listening Part 4 Understanding a longer recording （18 questions）
You listen to three longer conversations or presentations and you have to answer detailed questions about what the people are saying.
Example: You look at this on the question paper.
● You will hear a talk given by a representative of the Health and Safety Executive. The talk is about health problems for people working with computers and their visual display units （VDUs）. ● For questions33–38, circleoneletterA,BorCfor the correct answer. ● You will hear the talk twice. 33The speaker says VDUs may be Abetter than manual typewriters. Bunsafe for new computer users. Cthe cause of some health problems.
Man: Good afternoon, I’ve been invited to talk to you about some of the health hazards which modern office workers face. At the end of the talk you’ll have the opportunity to ask questions about anything I say. Today, Visual Display Units or VDUs have all but re placed the typewriter and are standard equipment in almost every office. But how safe are they? As more and more people begin using them, there is a degree of controversy about their effects on health. There are some operators who report experiencing a number of symptoms – from relatively minor complaints like headaches and itching skin to more serious back and shoulder problems. The correct answer is C.
Reading and Language Knowledge section
Reading Part 1, Section 1 Understanding notices and short extracts （7 questions）
You read some common notices or extracts from letters, forms, adverts, lea.ets, etc. You answer one question about each one.
Example:
. . . See enclosed brochure for details and levels of compensation. AYou should write to us for details about compensation. BDetails about compensation are given in a separate document. CYou will find more information on compensation on the next page.
The correct answer is B.
Reading Part 1, Section 2 Sentences with a gap （6 questions）
Each sentence must be completed using only one of the four choices available.
Example:
● Choose the word or phrase which best completes each sentence. ● For questions58–63, markoneletterA, B, CorDon your Answer Sheet. 58My job frequently involves having to work ……………….. intense pressure. Abelow Bunder Cbeneath Dunderneath 59This type of decision has to be made at board ………………... Alayer Brank Cgrade Dlevel
The correct answers are: 58 B, 59 D
Reading Part 1, Section 3 Longer text with multiple choice questions （6 questions）
The questions test your general understanding of the text and your ability to find speci.c information.
Example:
● Read the article below about women who run their own business and answer questions64–69on the opposite page. ● For questions64–69, markoneletterA, BorCon your Answer Shee t. Women running their own businessAccording to recent research, a third of new companies set up in Britain are run by women. Typical examples are Lisa Simons, who started up her own highly successful clothing shops in London with a loan of ￡15,000 from her bank, and Kate Rogers, who set upCellar Cafésfive years ago and sold out to a major restaurant chain this month, at a profit of ￡3 million. There are many other examples.Surprise, a mail order company selling unusual gifts, had a turnover of $4 million last year. The company was started by Claire Fuller five years ago in a garage, but later moved into premises in the centre of Coventry. Similarly, Nina Taylor started her company,NC Books, in an old warehouse in Bristol. A lawyer by training, she had no previous experience of the retail trade but believes that this worked to her advantage. ‘Having no knowledge of the book trade,’ she says, ‘allowed me to bring fresh ideas into the business.’ 64One-third of new British businesses Aconsist of chain companies. Bare owned or managed by women. Coperate within the food sector. 65What does the second paragraph tell us about the company calledSurprise? AThe company delivers its products by post. BThe company has made a profit every year. CThe company operates from a garage.
The correct answers are: 64 B, 65 A
Reading Part 1, Section 4 Filling gaps in a text （5 questions）
This section tests your grammatical knowledge of English. Candidates must decide what part of speech is needed and in which form to complete the text.
Example:
● For questions70–74, read the text below and think of the word which best fits each space. ● Write onlyoneword in each space on your Answer Sheet. Example:He is very interested ……….………. computers.
0 in ■ ■ Answer: Maria’s Beauty BoutiquesMaria Wilson is the now famous Managing Director of Beauty Boutique International plc, one of ………（70）… … world’s beauty product chains. The daughter of Spanish immigrants, she ...…….（71）….… born and educated in Britain. She opened her first Beauty Boutique in 1976 and it was .........（72）......... popular that she opened five more shops in 3 years. ..........（73）.......... then business has developed at an amazing rate, and the chain of Beauty Boutiques ..........（74）.......... now expanding all over the world. The correct answers are: 70 the, 71 was, 72 so, 73 Since, 74 are
Reading Part 2, Section 1 Finding information in short texts （7 questions）
You read four short texts, such as adverts, product descriptions, etc. Then you match different sentences with each of those texts.
Example:
● Read these sentences and the job advertisements on the next page. ● Which job does each sentence75–81refer to? ● For each sentence, mark one letterA, B, C or Don your Answer Sheet. 75You need to have experience of working with newspapers. 76You have to be able to use a computer.
B Executive DirectorThe Women’s Environment Network （WEN） is looking for a highly motivated, inspiring woman to lead one of Britain’s most successful environmental campaigning and information organisations. Experience required includes management and organisational skills, media, writing and editing experience and a knowledge of the environment and/or women’s movement. You will need to run campaigns and motivate a team of about 30 volunteers and paid staff. C WANTEDExperienced International Salespersonrepresenting leading travel company to companies and multinationals in the UK. Applicants are expected to be able to display word-processing skills and familiarity with database software. Basic salary, excellent commission and company car. We have a full-scale London office. The correct answers are: 75 B, 76 C
Reading Part 2, Section 2 Filling gaps in a text （5 questions）
This section tests your knowledg e of grammar and vocabulary. You have a text with .ve words missing. You are given a choice of four words for each gap and you have to choose the best one.
Example:
● Read this letter about buying a computer. ● Choose the best word to fill each space from the words below. ● For each question82–86, markoneletterA, B, C or Don your Answer Sheet. 1 April Dear Mr White Re: Supply of XR6 Workstations I have pleasure in confirming our ability to meet your requirements for the Silicon Graphics workstation. In view of your special needs, I suggest that you place your order for the agreed equipment as soon as possible. The ........（82）........time for hardware for example is 6 weeks from receipt of order to ........（83）........ . Thus, an order placed with us tomorrow will ........（84）........ delivery to your site by the week commencing Monday, 15th May. All orders must be accompanied by a ........（85）........ of 20% of the total amount shown on the attached ........（86）........ . Yours sincerely Vincent Law Sales Manager
82AdeliveryBarrivalCtransportDpostage 83AinstitutionBinitiationCintroductionDinstallation 84AcompelBensureCpromiseDmaintain 85AportionBcostCdepositDdiscount 86AchequeBquotationCchargeDdemand
The correct answers are: 82 A, 83 D, 84 B, 85C, 86B
Reading Part 2, Section 3 Filling gaps in a text （5 questions）
You have a text with .ve words missing. You have to think of a word to .ll each gap.
Example:
● For questions87–91, read the text below and think of the word which best fits each space. ● Write onlyoneword in each space on your Answer Sheet. Example:He is very interested ……….………. computers. 0 in ■ ■ Answer: Millionaire who just loves carsJohn Pajackowski is a tall, thin, fit 54 year old who is worth an estimated ￡145 million thanks to his Car Trader magazines. Back in …….…（87）…….… 1960s, John was working in America, s elling British sports cars. It was hard work but …….….（88）….…….. he was there, he saw a magazine with pictures of cars for sale. The magazine was regional and anyone ….…….（89）…….……. advertise their car in it for a relatively small fee. What impressed John most was that ……….…（90）….……. single advertisement had a picture of the car, unlike normal newspaper adverts, which just provided a written description. Returning to Britain, John put all of his savings into producing a magazine like the one he ….……..（91）….……… seen in the States. He started in the London region but was soon producing similar magazines for twelve more regions and, by 1990, for three other countries as well. The correct answers are: 87 the, 88 while, 89 could, 90 every, 91 had
Reading Part 2, Section 4 Sentences with a gap （6 questions）
Example:
● Choose the word or phrase which best completes each sentence. ● For questions92–97, markoneletterA, B, C, or Don your Answer Sheet. 92The successful applicant will have a proven track ……………….. in project management. Ahistory Brecord Ccurriculum Dperformance 93When replying, please ……………….. the above reference number. Arefer Breproduce Cquote Dallude
The correct answers are: 92 B, 93 C
Reading Part 2, Section 5 Understanding a longer text （6 questions）
You read a longer text, such as part of a business report, a newspaper article, etc. Then you answer some detailed questions on it.
Example:
● Read the article below about careers advice and answer questions98–103on the opposite page. ● For questions98–103, markoneletterA, B, CorDon your Answer Sheet.
Keys to unlock path of career fulfillmentIt used to be called vocational guidance. Then it became careers advice and counselling. Since the late 1920s there have been various tests to help guide bewildered and guileless school leavers into job categories suited to their interests and abilities. Hence extroverts have been advised, wisely, to go into sales and marketing, where they thrive on the variability, people-contact and the air of optimism. Introverts, on the other hand, find the quiet work of accounts, stores and engineering, where they can work alone in a less people-orientated, frenetic atmosphere, more to their taste. But good careers advisors need to look at other factors when giving advice. For example, career counselling is flawed if it fails to allow for the possibility of people adapting to, and changing, their jobs once they are in them. Most organisations attempt through various explicit （induction, mentoring, training, appraisal） and implicit （reliance on observation） techniques to mould behaviour into an acceptable pattern. This means that attitudes and even aptitudes of employees may be changed over the first year of employment, sometimes, but not always, in the direction desired by the organisation. Thus what was a ‘fit’ may easily and quickly develop into a misfit and vice versa. Individuals also change their jobs without leaving them. They rearrange furniture, use space and technology differently and personalise different aspects of the job. They can negotiate with colleagues, earn special privileges and use other means to improve their role and output. In this sense, very soon they are doing the job differently from their predecessors, and possibly from the way recommended by the company. However, both adaptation of personal workstyle and attempts to change the way of doing the job are more likely to lead to a higher level of "it" because the changes are usually all attempts to increase "it" 98What does the writer say about careers advice in the first paragraph? AThose receiving it have sometimes disagreed with it. BIt has favoured certain types of people over others. CSome of the standard advice given has been appropriate. DIt has acquired a more appropriate title than it used to have. 99What doesthe writer say about organisations in the first paragraph? AThe can turn suitable employees into unsuitable ones. BMany of them have a low opinion of career advisers. CThey are insensitive to the effect their methods have on employees. DMany are unclear about what to expect from employees. The correct answers are: 98 C, 99 A
Reading Part 2, Section 6 Correcting errors in a text （7 questions）
You have a text with at least seven lines. Some lines have errors in them. You have to say which lines have errors and then correct them.
Example:
● Your secretary has given you this letter for checking. ● In some lines there is one wrong word. ● If there is a wrong word, write the correct word on your Answer Sheet. ● If there is no mistake, put a tick （.） on your Answer Sheet Example: 0 ü One of the items you ordered from our catalogue
00 temporarily is temporary out of stock Dear Mr. Rose It was a pleasure to meet you the other day. I was very grateful 104that you were able to find some times in your busy schedule to visit us. 105I thought it should be helpful if I had put on paper some of the points we 106agreed on at our meeting and indicated some with the action points. The correct answers are: 104 time, 105 would, 106 v.
